Welcome to Prime Living Outdoors! We are committed to providing you with an exceptional shopping experience, including a seamless and secure payment process. Below is everything you need to know about our payment policy.

Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

• Credit Cards: Visa, Mastercard, American Express, and Discover
  
• Debit Cards: Debit cards with Visa or Mastercard logos
  
• PayPal: Secure and convenient payments through PayPal
  
• Shop Pay Installments: Pay over time with easy monthly payments (subject to eligibility)
  

Order Processing

• Authorization: When you place an order, an authorization hold for the total purchase amount will be placed on your payment method. Funds are not captured until your order is processed and shipped.
  
• Order Confirmation:
  You will receive an order confirmation email with your purchase details after your order is successfully placed.
  

Payment Security

• Secure Checkout:
  All transactions are encrypted using SSL technology to protect your personal and financial information.
  
• Fraud Prevention:
  We use industry-standard fraud prevention measures to protect against unauthorized transactions.
  

Payment Authorization

• Authorization Agreement: By completing checkout, you authorize Prime Living Outdoors to charge your selected payment method for the total amount of your order, including taxes, fees, and shipping.
  
• Order Modifications: Payment details cannot be modified once an order is placed. If changes are needed, please contact our Customer Experience team.
  
• Payment Confirmation: Once payment is successfully captured, you will receive a payment confirmation email.
  

Order Cancellation

• Cancellation Policy: Orders may only be canceled before they are processed for shipment. Once processing begins, cancellations are no longer possible and our return policy will apply.
  
• Cancellation Fees: Some cancellations may be subject to a fee to cover processing and restocking costs. Any applicable fees will be communicated by our Customer Experience team.
  

Backorders Policy

We strive for transparency and fairness regarding backordered items:

• Order Hold Option: If an item is out of stock, you may choose to hold your order until it becomes available, securing the current price.
  
• Payment Capture for Held Orders: Payment will be captured when you choose to hold a backordered item, as required by our payment processor.
  
• Cancellation of Held Orders:
  If you choose not to hold the order, you may cancel without penalty.
  
• 5% Cancellation Fee (Held Orders):
  Canceling a held backorder before shipment will incur a 5% cancellation fee to cover administrative and processing costs.
  
• 30% Restocking Fee (Shipped Orders):
  If the backordered item has shipped, the standard 30% restocking fee will apply upon cancellation.
  

Need Assistance?

For questions or changes regarding your order, please contact our Customer Experience team. We are happy to help.

Thank you for choosing Prime Living Outdoors. We appreciate your trust and look forward to serving you.

Company Name: Prime Living Outdoors
Email: support@primelivingoutdoors.com
Phone: +1 970-292-6488
United States Address: 2020 N Academy Blvd, Ste 261 #4129
Colorado Springs, CO 80909
United States